Our vehicles temp gauge recently stopped working and with having a newborn we knew we had to have it fixed immediately. We headed over to Big O on labor day and they suggested that we needed a new coolant temperature sensor. We had them go ahead and perform the service to our vehicle which totaled $115.63. When we picked up our suv our temp gauge was still broken! My husband asked if they had checked to make sure it worked and he was told by the technician Mike G. that it would cost more if we wanted him to run the diagnostics to check the part. Seriously.... Why wouldn't they check the part regardless? Just as an FYI the staff at this location made it a point to complain to customers about how corporate made them work on a holiday and although I agree that it sucks it's definitely not professional to complain to customers.