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| - I dealt with Tim Thompson during drop off and via phone as the vehicle was kept for several days. Tim was outstanding to deal with!!! Unfortunately, Tim was not there when I picked up the vehicle and the rest of the service staff could care less to help. I was told to 'stand by Scott's desk' by a runner (one of the guys who shuttles cars back and forth) after he saw me walk into the service writer area. I believe Scott was covering for Tim. I waited for over 15 minutes for Scott, apparently no one ever attempted to get a hold of him, I guess I was just waiting for him to eventually come back to his desk. After asking several other service writers for help, all of which didn't make eye contact obviously for fear of having to do something other than stand around and BS with each other, I walked back to the front receptionist told her what was gong on and asked to be directed to the cashier. The cashier walked down towards Tim's desk, returned with my paperwork and sent me on my way. All work was fixed as Tim described on the phone, the day before pickup. But steering wheel silver trim was cracked at some point while addressing steering complaint. Due to not being in stock, Tim is in the process of getting this piece ordered. Apparently you have a group of service center workers more concerned about passing the time, than truly taking care of customers. Oh well, there are lots of dealerships that would appreciate the business, we will utilize and refer to them.
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