I went to Discount Tire last week for my BF last week. He had taken his car to BIG O tires first who told him the tire couldn't be fixed and that he needed to buy 2 new tires. They are a special size tire. He called Discount Tire and spoke to Johnny who got them ordered and delivered by the afternoon. I brought it there for him and Johnny assisted me. Great customer service skills and on it!. I came back after going to eat lunch and he asked if my bf was available to call. Johnny advised him he was able to save the tire and plug it . Also that he didn't need 2 new tires. Johnny saved us some money for sure . We appreciated that he was honest and advised that the tire could be fixed and no need to buy 2 tires. Discount has our business for ever!