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  • Unfortunately I was unable to even get as far as having a lesson from this organization. After registering on line, I waited several days for follow up. I finally heard from a customer service rep who wanted to clarify a few details, availability, number of sessions etc was told I would hear back from them ASAP to confirm start date and schedule...... TWO WEEKS LATER...I call them. CS claims clerical error etc then requests full payment upfront - being a bit hesitant with their response time I ask if it's possible to pay and schedule one in car lesson and then move forward... CS didn't know, was going to "ask Winston" and call me back that day...THREE DAYS LATER I follow up, CS still doesn't know and Winston is "unavailable" - assuming since I was clearly frustrated and insisted on speaking to Winston ASAP he called me back and promptly began to lecture me on how I have been holding up the process because I haven't paid in full - thus making it impossible for me to have any service. The man was condescending and rude and did not attempt to understand the situation. Instead he explained to me why it was not his job to speak to each customer directly. Suffice to say I will not be pursuing any type of training from this company. They could all benefit from customer service training. Unfortunate as I like to support local businesses. Was bad enough to report to the BBB but they are not registered.... Big surprise
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