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  • We had a contract to rent a 5 bedroom 3 bath home with AirBNB on 07-8-15 for 09-24-15 - 09-28-15 in las vegas. We received a receipt with instructions on how to enter the home (8876 Fort Crestwood Drive). We paid the $1500 and was informed that our host was Las Vegas Getaways and we could contact Jennifer at 702-425-7769. On 09-17-15 we received a friendly reminder about our upcoming reservation and that if we canceled we would forfeit 50% of our money. Jenifer contacted us on 09-18 after 5 p.m. via email (why she didn't call us given we were set to arrive less than 7 days later). See email below: Hi, I need to move your reservation. The home you rented is in need of some water damage repair from a guest. Here is the link. This home is only 5 min from the one you had currently rented but it is smaller. You will get a refund of the price difference. If your not interested in the home then I will have to cancel your reservation with a full refund. https://www.airbnb.com/rooms/945515 If you have any questions please fell free to contact us at 800-969-7996 x2 M-F 9-6pm Sat 9-2pm Thank you! Reservations Dept We only had till Monday to decide. She credited us $261 (difference) and threw in the jacuzzi ($25 a day). We felt force to take house or risk finding 3 hotel rooms at the last minute. It was a great hardship for us given we had to sleep with one another. We reluctantly took the house in the short notice. We arrived to Las Vegas and we drove by the house we were suppose to be in and to our dismay there were people in the home partying. We were mortified. We took pictures of the cars in the driveway. I called Jennifer on 09-29-15 and asked her about the status of the home. She was very pleasant. She stated that the house was out of commission and she had pictures to prove it. Well I informed her that we went by the house and saw people in the home. She told me she would look into it and call me back. Needless to say, I hae not received a return call. I called her on 09-30, 10-1, 10-5 and she has not returned any of my calls. I have left messages for Anthony (CEO) and he has not returned my calls either. I was requesting 50% of the reservation based on AIRBNB cancelation policy. Had we cancelled in less than 7 business days, we would have forfeited 50% of our money. We were lied to about the house. It was available and that we were forced into a smaller home to accomodate another party.
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