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| - PSA: Do not live here. I should have listened to the other reviewers.
There are many issues with the apartment complex that I might be able to come to terms with had it not been for the terrible customer service the Urban's leasing office provides. Oftentimes, I read reviews like mine and think the customer is being overly dramatic because he or she did not get their way. In this case, I feel this is the only way to express how extremely frustrating this place is, and hopefully help other people avoid this torture, as my concerns are not being addressed by the people who actually work here.
As you'll likely read on many reviews of this complex (formerly called Monte Verde apartments-- see that listing for even more terrible reviews, but brace yourself) the leasing office staff are the most rude, unhelpful people I've had the displeasure of dealing with. A simple request for something to be fixed within the complex or for a package to be retrieved seems like an impossible task for them.
Literally every time I walk into the leasing office, I have to wait for at least 10 minutes before anyone even acknowledges I'm standing there. I feel like a simple, "Hi, I'll be with you in a second," is not too much to ask for.
I am bilingual in Spanish and English but do not look Latina, and there have been several instances where the staff comes out and greets the people waiting to be serviced and tells them it will be a few minutes, but only in Spanish and only to people who look more Latino-- they assume I don't understand. They literally walk by me without saying a single word, pretending I don't exist and helping everyone else even when I've been waiting there longest. I love that many employees can speak both languages like I do, but that's just a little prejudiced. Overall, it's a battle to get your packages so if you like online shopping, beware.
Whenever you come to them with a broken garbage disposal or tell them the hot tub heater is broken, they immediately go into their spiel claiming its company policy to do this or that-- in other words, they're telling you it's not their problem and they can't help you. It's institutionally broken and whomever is making the "company policies" clearly does not know how to run a business. I will add that one office employee, Anthony, is great; but it's very hard to appreciate him when I think about the caliber of issues I have with the others, whom I have to deal with most of the time.
Now, I'll get into the aspects of the complex itself that are broken. The fact that they call themselves a "gated" community makes me angry because the gates are always broken and you can only enter through one of three gates (and it's usually broken or open anyways). Residents need to pay $50 for a gate clicker, so there's often a line leading out into the street as people wait to enter the gate code. All of the pedestrian entrances to the community are locked. About one week ago they changed all these locks with no notice and decided that each apartment only gets one key. So essentially, if there are two people living in an apartment with different schedules, one of them will have to camp outside to be let into their own home. If that's not a flawed system, I don't know what is. Again, I feel like these are all basic things that tenants should be entitled to. Is it crazy to want access into your own home? They do a lot of things with no notice, like closing the pool.
The parking spots are smaller than a meal at a fancy restaurant, and are largely blocked in some areas by what I believe are big storage units that the apartment keeps. I am not exaggerating when I say that in some places, traffic can only go one direction at a time because its that narrow. The property is disgusting with dog excrement everywhere and once, we came home to a puddle of urine right outside our door. We live on the second floor. For some reason there is always a loud leaf blower outside our window around 7 a.m. Neither pool is heated, and the smaller one located in the back of the complex is almost always locked with a metal chain (with no explanation of why or for how long).
I could go on for a thousand more words about the malfeasance going on in this terrible apartment complex, but the most simple way to put it is that nothing works how it should. It makes me sad to think more and more unsuspecting consumers will sign leases here as the complex raises rent to pay for cosmetic upgrades like new pool chairs while neglecting to fix the myriad real issues its tenants try to complain about.
The photo of the complex's recently updated facade is just that-- a facade; and it reflects the Urban so perfectly and ironically I could laugh. It's the pretty face shielding prospective tenants from seeing how truly terrible it is to live here, where conditions are constantly worsening and the tenants don't matter.
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