I spent some time waffling between giving this restaurant 3 or 4 stars, but I had to go with 3 based on the poor service.
I stopped by Bac on a Friday night without reservations. The frantic hostess had a really hard time figuring out where to seat us and placed my party at a high top table in the completely empty bar area. (You don't want to go in the dining room! It's crazy in there!)
My boyfriend and I ordered drinks and an appetizer while our friend went to meet up with his wife and bring her back to the restaurant. It took an eternity for our waitress to take our orders, and even longer for our drinks to appear. (the vegetarian spring rolls didn't arrive until well after our friend and his wife returned...and that was at least a half hour later)
By the time our appetizer arrived, we needed a refill on drinks and the two new people at the table also needed drinks. We all placed our order and our food order and patiently waited for something - anything - to arrive at our table. The beers showed up fairly quickly but my mixed drink - some sort of watermelon concoction that was on special - took at least an additional 10 minutes.
So then we waited some more.
Thank goodness the food was amazing when it finally showed up, because we were starving...and I was starting to lose my patience. I ordered another drink - which arrived after I finished my meal. (I'm a fast eater, but still...)
My boyfriend had the traditional stir fry, which he liked a lot. Our friend ordered one kind of stir fry, but ended up with something different - a mango stir fry. Thank goodness he liked mangoes and isn't the type to freak out, because who knows how long it would have taken to get a replacement meal. I had the pesto rice noodle dish with tofu. It was pretty amazing. (what was also amazing is the number of vegetarian options on the menu - SCORE!)
We'd talked about getting dessert but just couldn't stand to wait any longer, so we left and went down the street to get drinks...in a more timely fashion.
I hope that we just happened to drop by on an off night. With such amazing food, I'd hate for other people to get turned off by the sub par service.