Five star effort, four star completion. Christmas tree purchase was effortless IF you consider that their credit card machine was down so they have an ATM machine onsite (with $2.95 charge). Threw in $4 tree conditioner. The free delivery was awesome til we discovered that the stand we paid for wasn't on the tree. Driver had to go back to get in and then put it in in the living room. Sap & needles all over. Crooked tree too. Like I said 5 star effort.