I believe the guy we talked to was Eddie. Although we did not get it repaired, he was very friendly, helpful and you can tell very knowledgeable. Went to see about repairing a Note 2. Explained to us it was a common issue with Samsung phones, and it is not worth spending the money to fix. Have not seen another repair shop with even half of the positive feedback as this place. This is definitely the place to go if I have phone issues in the future.