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| - EXCITING REVIEW BELOW!!!...................................................
This review is about the wonderful staff. The delicious food. And an A-hole incident.
I have worked in and run many restaurants over a 30 + year stretch, so I know how things work.
I have been to this location 7-8 times and have always had the best, friendliest service. The staff goes above and beyond to make sure customers get what they want. They are always smiling and ask how we are doing.
The food is excellent. You can order a custom pizza, or order one of their pizzas and add what you want for the same price! They also have great salads that you can customize to your liking. They have the usual sodas and teas AND Great bottled beer!! All ingredients are fresh. What more can you ask for from a nice, fast food-ish restaurant?
This next part is long, but very important...............................................
Sat, the 24th, my GF and I arrived about 8:50 to see if we could still eat in the restaurant. The girl was very welcoming and apologized that they might be cleaning around us once they closed. Since we got there VERY close to closing, I was more than happy with her reply.
As we stood on line, a man at the front (who will be referred to as 'A-hole' from now on. my word, NOT the staffs) spent at least 10 minutes asking every kind of question about the toppings. I felt that if you go into a place 10 min before they are closing, a person could be a bit considerate.
The girl rang up his food and as A-hole signed for it, he said the ingredients for the pizza were wrong. The girl apologized, but said it was what he ordered. She apologized again and said they would make him another. The first pizza got put to the side. A-hole ordered another pie using a VERY condescending attitude. "Maybe if you listened." " Seems like you could get an order right." "You know taking orders means listening."
A-hole sat down and the rest of us ordered. I apologized (as we ordered) in a loud voice for him being an A-hole. My GF and I sat down. The guy got called for his pizza, got it and started eating. After 10-15 minutes, A-hole gets up, goes to the counter and tells the girl the pizza is made incorrectly. She apologized, but said it was what he had ordered. A-hole started making a stink and belittling her and the rest of the staff. He was telling the girl that apparently she could not hear. She replied that she did not take his order. A-hole argued the point for 5 (!) minutes, then realized he was wrong and said it was another girl (so apparently, he did not even recognize a person he had spent 5 + minutes talking to 15 minutes ago!). A-hole started telling the girl he was not satisfied with his 'customer experience', that he would not be back, that he demanded to get the pie for free (the girl explained that he had eaten half the pie before he said anything). And I believe that during the whole 'encounter' she had given him the first pie after he asked for it. A-hole kept ranting and b!tching, so the girl offered to call her manager, but A-hole refused. She insisted and called, but the manager did not answer. The girl gave the him the managers number and he stomped off, sat down and kept eating his pizza (!).
Throughout the incident, the staff was obliging, apologetic and trying to make things right for A-hole.
I had had enough of A-hole, so I went to the counter and asked for some paper, telling the girl that I wanted to give her my number and get the managers name so she could contact me about Mr. A-hole. I went and sat back down. After 2-3 minutes, A-hole gets up and asks if I wanna give him my number also. I said I didn't have anything to say to him. That I would talk with the manager about the incident. A-hole came over and stood right in front of me, saying it was none of my business and blah-blah. I told him he was an ass and that he had better get away from me. He pouted some and left after telling the staff he would refute the bill with his credit card company. After we had finished eating, I went an apologized to the staff again. They were very gracious about the whole thing. GF and I left and on the way to our car, there was A-hole at Starbucks patio, eating his pizza!!
It takes a lot to serve people every day, People in the food industry are not lower than anyone else and they are not animals. Please take a moment to give some respect to the people around you that are doing their best to help you.
One last thing.... Mr hippie, prissy, d!ck, 'holier-than-thou', A-hole. If you see this, and I bet you will, Feel VERY free to contact me and we can do breakfast, lunch or dinner :) PLEASE!
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