Customer service was only okay. The valet guys were dismissive and immature. The front desk workers on the other hand were very helpful and kind! The guy who drives the shuttle is personable and an overall cool dude! The cleaning staff made me feel uncomfortable and unwelcome. Checkout is at 12 but I had a cleaning lady banging on my door at 9:40am. She woke me up just to see if I had left yet then she came back an hour later to see if we had left! I would come back again but I'm not sure I would recommend this hotel to a friend.