The food is always consistent here. We always ask for a window seat when we go.
The service the last time we went wasn't as good as we were used to. The server was very abrupt and kept interrupting as we ordered. After a while she came and served our food as she served my friends food she tilted the plate and spilled half of the fries on the table. If that wasn't bad enough, she started putting the spilled fries back on my friends plate. My friend stopped her and told her to just leave the fries there and not put them on the plate. Then our server disappeared. When she finally was visible what was she doing but talking to a table of her friends. No refills of our sodas or to check if we were doing OK. She was having too much fun with her friends. When she finally came over we asked for the check. My friend had a coupon from an email for $10 off the meal. The server snatched the coupon out of my friends hand and told us she would be right back. We had enough so we asked another server to get the manager for us. Josh was very sympathetic and told us that he would talk to the server.
The bad service rated a 2 but the food as usual was excellent and the way the manager stepped up made us rate our experience higher.