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  • I had a representative for Empire come out to my home for an estimate. The rep's name was Susan, and she was extremely knowledgeable, very forthcoming and fielded all of my questions adequately. Her estimate was well below a few other carpet companies' estimates, and I felt very comfortable with the quality of the product (I researched the materials offered after she left, and found them to be of adequate quality). I did however not choose to go with Empire, only because they didn't have the pattern and color I was looking for. I wish they did, because I was blown away by the customer service and knowledge of the rep (Susan). I really cannot say how nice she was, and how comfortable she made me feel with the carpets. She gave me many tips, even though I told her I probably not be using her service, and told me that I could call her if I had any questions in the future. Do yourself a favor and at least get an estimate from Empire. You may not find what you like, but it's free and you will learn a lot if your rep happens to be Susan!
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