We have been taking our fur baby here for the last 6 months and it has progressively gotten worse. The first couple of times we boarded her it was last minute and seemed like a great option but she came home coughing which I attributed to her still being a puppy. Several hundred dollars later after taking her to the vet for antibiotics and steroids she got better. We started using them for the daycare on half price days but every time she would come home with scratches and bites on her. We brought that up and asked them to please watch her closer. Well today I go to pick my dog up and the girl at the desk argues with me about whether or not my dog was there. She asked did I drop her off I say yes then she asked could someone else have picked her up I say no then she looks at me sideways before finally going to the back to check and of course she comes back with my dog. It is scary that she didn't even know which dogs were there and even though it will be less convenient I will be taking her somewhere else where I feel she will be safe.