I have been here three times in total over the last six months. I initially came here as a recommendation and enjoyed my visit all three times. I can't completely agree with the other reviews because I haven't tried their pho. Every time I have managed to order the same thing: BBQ chicken on vermicelli with spring rolls and minced shrimp on sugar cane yum! The chicken is always tender and the spring rolls are consistent. Sometimes we'll even order the BBQ oysters, for $3 each you get one great baked oyster with caramelized onions and garlic, even more yum.
When it comes to service I believe they do very well compared to other pho places. I do hold Asian restaurants and westernized restaurants at different levels of expectations, which is not to be racist in anyway because I've been at both ends. VIP just seems more attentive than most pho places.
My last visit was on a Tuesday lunch. The restaurant was full but was still able to accommodate us, and didn't give us a hard time for moving tables.
I will definitely return when I'm in the area!