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  • We had three different flooring companies come to our home and give us quotes. Right off the bat I knew Express Flooring was one step above the rest. Their sales person came to us very prepared. First, unlike the others, he totally listened to what we needed for floors. We have three dogs and they totally ruined the carpet (hence the hard floor replacement). None of the previous salespeople gave us any facts about each flooring type and what would be the most waterproof and dog resistant. I think its because the other guys wanted us to purchase the more expensive laminates and hard floors. However the Express salesperson recommended the more affordable and ultra dog-proof composite. They even showed us video of other clients trying to stain, scratch, and truly trying to destroy these composite flooring. That was something very informational and helped us make up our minds. We found a style we really liked. Then the pricing came. Almost half of what the other guys wanted. Sold! Then at the end the sales person came back from putting his things away and had doggie gift bags for each of my dogs with blankets, bowls and toys. And he gave us a great mop to clean up any spills that might happen after the floors are installed. That was very thoughtful! Then instillation day came. A husband and wife team came in and pulled up all the nasty carpet. These folks worked so hard. I don't remember them stopping to eat or drink or anything. They worked all day. Unfortunately after the carpet was pulled they found huge cracks. So they had to tack on a nominal fee to take the time to grind everything level and fill in the cracks. It took a lot of extra work. However they stayed all day until the job was done and done right. The installers stayed late into the evening and showed us everything they did. They wanted to know if there were any questions before they left. These were installers with integrity and pride in their work. They really made it a point to make sure that we were very happy before they left. They were there constantly working for over 16 hours. Yet they were polite and professional to the very end. Oh my gosh I LOVE these floors. They did a phenomenal job. They look amazing. And the price can not be beat. Customer service is tops. The one little issue with the cracks had managers always at the ready to answer our questions and help us though the problem. They took care of any doubts we had and were eager to answer questions even after the instillation was done. I recommend Express Flooring because of the honest salespeople, fair pricing, integrity and pride they had in installing the floors, and the highest caliber customer service and care when they helped us handle the crack problem. Thank you Express for a job extremely well done!
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