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  • Went in to get a tea and cookie early Saturday afternoon, June 21. Ordered an Earl Grey. While waiting for the tea I saw the server was giving me Earl Grey cream. I asked him if there was vanilla in it and he said no..I've been drinking earl grey for 15 years and all Earl Grey cream has always had vanilla it in to my knowledge. He was super rude, said "I work here, I know". To which I replied "I'm not saying you are wrong, I have just never seen Earl Grey cream without vanilla and vanilla screws my body up". He again dismissed me and was super rude for really no reason. I actually left the tea there because I was so bummed at how mean he was. I left thinking I was crazy and was losing touch with tea naming conventions! I checked their site to see the brand they serve and how they make their Earl Grey cream and......low and behold there is vanilla it in. http://www.pilotcoffeeroasters.com/collections/tea/products/earl-grey-cream Customer service can shape a person's day and I would recommend somewhere else if you want good service along with staff who know their products!
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