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| - Third-class Restaurant
Very expensive - Very over-priced
When dining out, the husband of our dinner guests always orders the Filet. The Arrowhead waiter aggressively sold him on ordering the Kobe Delmonico, at a much higher price, instead. Waiter said the Kobe was "lavishly marbled throughout, melt-in your mouth tender, and was 5 levels about any other cut." What he was served was a cut that was devoid of any marbling, tough as sinew; a flank steak from a cutter and canner would have been a better steak. He sent it back and ordered the filet he was going to order in the first place. The filet was good, but by then the dining experience had been severely degraded. He had to sit and watch the 3 of us have dinner, then we had to sit and watch him eat his dinner after it came. And of course the pleasant dining he anticipated, evaporated. Also at the waiter's suggestion, we ordered their special artichoke appetizer. It was the worst artichoke that any of us had tasted, almost dried out with very little meat. The other 3 ordered a small size salad. I ordered the large salad. Waiter served us 4 small salads. I reminded him I had ordered large, he disappeared into the kitchen with my salad and returned about 15 seconds later with a larger bowl into which I believe he had just dumped my smaller salad. The ambiance is very ordinary. More like a banquet room than an expensive high star restaurant. A first rate restaurant would have no-charged my guest's dinner as compensation for ruining our dining experience, but they didn't. We ordered desert, and a 2nd rate restaurant would have compted the desert as compensation. They didn't. The next day I called to speak with the manager and was told he would return my call. He didn't. Very 3rd rate. Very bad dining experience.
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