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  • IF YOU VALUE YOUR TIME AND YOUR CHILD'S HEALTH, STAY AWAY FROM THIS OFFICE. I changed my pediatrician to come to see Dr. Robertson after being recommended by a good friend of mine. The 1st time I came to this office, I waited over 2 hours after getting my son undressed in a cold office. He was only getting some shots. Dr. Robertson was very rushed and not very friendly. My son did not like him. He diagnosed my son with an ear infection and prescribed antibiotics even though he had no symptoms of being sick. I started my son on them and sure enough after he was done with the 10 day dose he got sick. So, I ended up going to an urgent care and he ended up on antibiotics again. So, I decided I would try this office again. Called-Followed the prompts for the SW location and provided my sons DOB and name. They made me an appointment for the next morning with a doctor I was not familiar with. I was unfamiliar with all the doctors as this was only my 2nd time visiting. Went to the office 15 minutes early. After 20 minutes, I was advised that I made the appointment for the Summerlin Office. Um no I didn't, I made it for SW location. Why the hell would I take my son to another office when he sees doctor Robertson normally. So, they advised Dr. York was working and they would check with him if he could get me in. My son was sick, goo eyes, tugging on ears, low grade fever. Let me add he is only 1 years old. He does not do well sick. So, they finally asked Dr. York and they told me I could wait another hour and they would try to work me in. Or.. I could drive to Summerlin. This was not my mistake, it was theirs and they were punishing me and my son at this point. Let me add, I was there at least 30 minutes and never was there anyone in the waiting room. But, I was going to have to wait another hour. This office is a joke. The office people were jerks, the doctor is overworked and too busy and they will just send your sick kid away as they take breakfast breaks or something. Go somewhere else.
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