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  • If I was able to give this place zero stars, then that's what they would get. My husband, toddler and I arrived at the restaurant around 7:15 and expected a wait being that it was a Saturday night. The wait was 45 minutes, which was expected. After receiving our pages we waited the allotted time, then went to check the status and were told we were 3rd in line and should be any minute. We were given that line 3 times by the four confused hostess' in the front. Fast forward to 9:00 pm, when my husband checked again we were told that we were skipped in the line. When the hostess told the head hostess that she skipped over us her response was, "my bad". We then had to wait another 10 minutes before we were seated. We sat and was greeted by a very nice waiter, he took our order and drinks and vanished. He arrived 10 minutes later with our drinks but forgot our bread and salads. Another 20 minutes later our entrees arrived, still no bread or salads. We inquired about salad and he said, "oh I forgot about the salads and here's some bread". The food was horrible, I ordered the Ultimate Feast which was cold and the lobster was over cooked and hard, the crab legs are cold and obviously old. My husband ordered the Roasted Main Lobster Bake, which was overcooked lobster in overcooked pasta with a watered down butter sauce, that was supposed to be a white wine sauce. The tomatoes were dreadful. My daughters macaroni and cheese was literally Kraft from the box but not as good. That was the breaking point with us, my husband spoke to the manager on duty, who was dressed sloppy and addressed many of the customers as "boo". The manager seemed sincere about the problems we experienced and gave us the "family discount" which was $16 off our $80 bill and we still did not receive our ordered salads. Needless to say, we will never visit this establishment again, the combination of excessive wait times, lack of staff competence and horribly disgusting, over priced food there is no reason to even drive through the parking lot.
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