I decided to try the new nail place in my area. BAD CHOICE. I called at 5pm to ask if they took walk ins, they suggested I make appointment, set for 5:30pm. My gut told me to walk out but I stayed upon arrival. I was greeted by a desk attendent that asked me to sign into the computer and then was presented with a week explanation of the toolkit purchase $22. After I declined I was told to just think about it. I was directed to the polish wall, I asked about gel and the desk attendant was confused, she did not know if they used Shellac or Gellish. Then a man popped his head out and said the tech will show you colors. So at 6pm I was brought back to the pedi chair and presented with the remote that seemed to NOT work. I asked for the classic pedi- you receive no cuticle cutting and just a file, the menu said it was a 30 min service- took 45 mins. the shellac manicure was poor also- my polish is thick and is peeling after 2 hours. no hand soak or cuticle cut. note this was s $36 manicure. so beware of the $30 mani+pedi they advertise. I will not return. The staff was unprofessional and not speedy. I overheard the staff introducing themselves to each other on the floor, they didn't even know who each was after 3 week sof being open Finally walked out at 7:20pm and $64+ tip later. I will stick to Liz nails in Rocky river.