A few weeks ago, some knuckler smacked the trunk of my Jetta with his oversized truck as I was sitting at a stop sign. Since I know close to nothing about cars (did I mention I drive a Jetta?), I didn't have a body shop preference. Based on the first review listed here, I picked Valley East Collision.
What was great:
1) Bob Arnold. He is a role model for customer service and was so pleasant every time I spoke with him.
2) Quality of work. Maybe car snobs who spend their time talking about how great next year's auto show will be can tell the difference, but I don't see any evidence that my car had been damaged.
3) Easy for my insurance company. Bob didn't ask for more cash after the quote and the experience was easy for both me and my insurance agent.
4) Speed. They called me a day earlier than I expected, so I could get out of that miserable rental.
5) Attention to detail. He replaced all the badges on my trunk so it would look original. He cleaned my car (even the inside) and got tar off my passenger door. He remembered my name without any prompting. The paint matching was absolutely perfect.
I can't recommend this place more highly.