Had to wait 25 minutes for second shuttle. Also Economy/Verve name is confusing. I rented Economy - not Verve through Expedia. Rental agent recommended buying gas up front advising by doing so, it was a much cheaper price per gallon than the going rate. Before leaving the counter, I questioned him why my bill was $137.76 and not $103 as quoted. The difference was 33.35 for fuel. We told him we didn't expect to put many miles on the car. We were advised we would only be charged for what we used and credited the difference. We returned the car full and we only drove 31 miles. We did not receive the credit for unused gas. I have emailed customer service 2 times regarding a credit and have had no response.
Car return in alley was strange and inconvenient. Had to get luggage to front of building with no sidewalk. Overall, the whole experience seemed shady. I would recommend paying a little extra and deal with a more professional rental agency.