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  • So disappointed with Chandler BMW service dept. This started almost four weeks ago when our 1998 z-3 mid life crisis Beemer would not turn off. Seems the ignition switch was bad. Had the car towed over from the Costco parking lot just down the street. The service dept called the following Monday morning and started the process of fixing it. It seemed that ten days would be enough time to completely fix while going car-less but once picked up, my husband drove to work and it seemed like he was getting tail gated more than usual, almost rear-ended three times, finally another driver informed him that his brake lights were not working, ugh! Does Chandler BMW not check out its work and make sure anything tied to steering column is again in working order? Came in with ignition problem, left with no brake lights, terribly unsafe! Husband called service dept and asked why ignition problem would be tied to brake lights and the technician was happy to look at it for another couple hundred bucks! Excuse me? Charge us for almost getting my husband rear ended in a small vehicle for BMW's mistake? I think not! Called our trusted mechanic who doesn't deal with BMW's security/key ignition issues and told him what service dept said. He then researched and found out that "There is a switch that does attach at the base of the steering column that controls the brake lights. If they didn't leave it unplugged, it can go bad" hmmm, no response from service dept manager after my husband did the right thing and gave him time to respond yesterday. So, the Z-3 is in garage and we are using our daughter's van another week while waiting to hear back from service dept manager, hmmm update to come later! So far, a minus star for the communication. Lori Lane, Ahwatukee AZ Update: Chapman BMW has communicated, update soon.
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