OMG - I wish I would've read the bad reviews first. I cannot believe some of the responses from the business that I was reading. Most, if not all, of the customers that wrote about their experience and the quality of the food are NOT in the wrong for doing so and shame on her for being so condescending. These are the types of things customers want to know before they decide on coming in and spending their money with any business.
I was finally able to coax my hubby to try out this place after almost a month of passing by here on my way to and from meetings during the day. It was about 7pm and we were greeted by a friendly guy at the beginning of the assembly line, he was very helpful in explaining the menu and made suggestions as well. Ultimately we decided to go with a 3-meat plate (brisket, tri-tip and jalapeno link w/ creamed corn and fried okra) and an order of 1/2 slab of beef ribs - all to go. Total came to a little over $40. They let us know that the ribs were going to take about 15 minutes to grill and as they were mentioning that, we noticed one of the employees pull out a pack from somewhere - not sure if it was a fridge or freezer and slice the slab in half. My jaw dropped at the sight of the beef ribs, which were not the beef ribs we were used to getting that have the nice big juicy piece of meat on top of the bone...I was appalled and at an $18 price point too, I couldn't believe this is what they were serving.
Since this was our first time, I tried to keep an open mind and was hoping the flavor and quality of the other meats would redeem the rest of the meal. Nope - brisket and tri-tip were both dry and flavorless - I tried forking the brisket and it kept crumbling into sad hard pieces of rock. Hubby tried one of the beef ribs and was ready to toss the rest - the meat on the bones was scarce and I can tell he did not enjoy any of it. He was so upset and I felt so bad. The jalapeno link and fried okra were the only two items out of our $40+ dinner that were decent - BUT THIS IS A BBQ JOINT! And none of the other meats met the grade...not good!
Nonetheless, I was very disappointed - I hate being wrong with new places to try when it seems like the good reviews were so abundant. Next time I need to skip the hype and go straight to the HONEST reviews. Try at your own risk.
Customer Service - 4
Atmosphere - 3
Food Quality - 1
Price Point - 1