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About: http://data.yelp.com/Review/id/55L9-twYGDoZvVYV6VbjmA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-04-08 00:00:00 (xsd:dateTime)
itemReviewed	XS Nightclub
http://www.openvoc.eu/poi#funnyReviews	11 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	40 (xsd:int)
rev:text	Holy Customer Service NIGHTMARE. WOW. The lack of professionalism the entire staff showed leading up to our reservation followed through to 3 months later when our issue from NYE was not resolved... One word... NIGHTMARE. An all around headache that I would not care to every partake in ever again. Please note the actual club itself is gorgeous. However, that doesn't give anyone the right to completely forget any form of customer service. LONG story short: Had a reserved table for NYE. Arrived at 10:30pm and were given the reserved table for a party of 12 on stage. 11:30pm - removed from the table with no explanation, sent around trying to talk to the managers to figure out what was happening. Did I mention this was NYE and all happening right before the ball drop? 11:50 - told the team of 3 that had handled our reservation was not working the night of. WHO CARES! We had emails and confirmations of the reservation. 11:55 - the option to get a table that fits 4 behind the stage next to the pool when we had a party of 12. So yes, a table that did not fit our group nor was it anywhere near the DJ booth or dance floor. Basically learned that someone else offered more money for our table so we were booted. We were told we would receive a refund. It is now 3 months after and we are still waiting on the refund. Atrocious. In the last of the 23 emails returned back and forth, this was the closing: "Please let me know if you decide to visit again and I will personally make sure your experience is flawless." BAHAHAHA! Right... because that is what we were told when we made our original reservation for NYE. Did I mention we planned this in September? Yes, 3 months of planning down the drain thanks to greedy club managers and owners. Big name DJs? Yes Bottle Service & VIP? Yes Huge areas to move around? Yes... however, during the high tourist months, they pack them in. Also, if you are in one spot of the club and have to get to the other side and there are crowds... give yourself 20 minutes. Not even joking. Great sound system? Yes Fun lights and confetti? Yes Absolute worst customer service I have ever dealt with in any club around the world. TRIPLE YES.
http://www.openvoc.eu/poi#coolReviews	8 (xsd:int)
rev:reviewer	Colleen

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