Joel arrived at my rental at his scheduled time. He got right to work. He was very thorough with the unit outside. He then crawled into the attic and diagnosed the problem, made his calls to get the part replaced. He told me he would be back the next day. I told him that I wouldn't be able to get there until after 5pm. He was good with that. When I showed up he was waiting with a smile on his face, replacement part in hand. He ensured the A/C would kick on and it did. Joel provided a great experience and excellent customer service. Would definitely recommend him to any of my friends.