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  • I wish I could give the staff less than one star. The doctors and nurses are good. The staff is HORRIIBE. My family and I have gone for years, making excuses for the horrible staff, that just keeps getting worse, because the doctors and nurses are good. I have reached my breaking point. I can no longer deal with them. Save yourself issues and find another provider. Unfortunately the doctors are only as good as their staff. They are rude, condescending. Won't tell you if there is any issues when you make an appointment or ahead of time, they will wait until the last min while your there to refuse to see my son from an insurance issue from two years ago. Left me in a lurch while other faintly member have been seen over and over in the last two years (with other horrible customer service issues, like calling prescriptions into the wrong pharmacy while your waiting and yelling at you to be patient) and no word of any issues. I will never deal with this inept horrible office. 2 days later Update. I have asked for the medical release forms to be faxed to me so they can send my family's records to our new providers office. Shocking they still have not sent the form. I asked in the office and they refused. Called and they said they would fax it. Still has not come. The horrible condescending rude manager now stated she simply asked for the balance. Now I get to add liar to the list. Go elsewhere! The new provider was able to help without the records. I may be filing more complaints as they are refusing to send medical records at this point. From 170.00 insurance issue from over two years ago that I assumed was handled since we had been there time and time again with no mention of it until they refused to see my son. Didn't call me, didn't tell me the dozen times we had been there, they waited until my son needed to be seen to just refuse to see him. The bill isn't the issue it was the rude, condescending, eye rolling, other staff putting the phone they were on to there shoulder and yell if you want your records it's 30 per patient, manager saying nobody could give me the records. They staff used to be good. There has been a lot of turnover there if this has been the manager I can see why.
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