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  • Miserable experience on 10/17/2013. I specifically asked that a certain sandwich not contain any garnish: nothing. I just wanted the turkey, bacon, bread and you're done. Prior to finalizing the transaction, the guy that took my order would say something like, "so no mayo?" and I'd be like NOTHING other than what's listed on the board minus the dressing. I don't want anything. Then the sandwich preparer person, a female, barks that the sandwich also comes with onions. And I'm like uh, I don't want ANYTHING on the sandwich. I got home and it was loaded with tomatoes and onions. I started picking them off but the sandwich stunk of onions so I said screw it, I want my damn money back. So I drove back and asked for the manager and I told him how I thought this experience was a sick joke since I specifically told his subordinates that I wanted basically a plain sandwich and that I just wanted my money back. He said that they could fix it and I said no. That I would not allow them to fix it and that I just wanted my money back. So this white older gentleman who was listening in to all of this whom presumably owned the place as he was coming and going as he pleased into the back of the restaurant comes out and hands me a $10 and says "here, happy now?" and I'm like "I don't want your money. I am not owed a ten. Your staff made an error and I just want my refund back." He proceeds to tell me that when I was there earlier that he listened to me making my request that I wanted the sandwich to be plain and that he hoped that his staff got it right. So I tell him that then he should be a little bit more sympathetic for my frustration as I had to come back from my home, almost getting rear-ended in the process and now I'm having to deal with this. He seemed more agitated with me than with the fact that his staff couldn't get a simple order right. When he came over to give me his personal $10 bill, he walked over to where I was and was right in front of my chest in a confrontational manner. What a great example you set for your staff sir. Way to salvage a customer from this bad experience. I will never return nor will I ever recommend this place to any one else because of this incident. Besides, I never really cared for their food and only frequented it because of its convenience. Jersey Mike's kick their booty anyway but they are too far away.
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