| rev:text
| - As far as this gym goes, while I was a member there, I liked it. The facility was always clean, I was always able to get a machine that I wanted, and when I lived in the area to go to Anytime Fitness Windmill, it was right down the street from my house. It couldn't get more convenient than that!
So why the two star rating you ask? Lack of customer service.
I moved away from this area, Anytime Fitness was no longer down the street. Where I moved in Vegas an anytime fitness was not around the corner like it used to be. So I go into the Anytime Fitness Windmill to cancel my membership. Not a big deal, I had already run through my year contract and was on a month to month, or so I thought. Stupid me, I didn't get a copy of my membership termination, I didn't think I needed to. My advice, if you cancel your membership, make sure to get a copy of the papers!
So anyway, I get an email stating that I am behind on my membership dues. I'm wondering how since I cancelled. I call the billing company, they don't know the issue, they have to call the gym. No one answers, so the billing rep says she will call me back. I call the gym myself and leave a message. The next day, the manager of the Gym David calls me back. I explain my situation, apologize if I made a mistake ( even though I didn't) and ask how to resolve this, since even if there was an error and my cancellation didn't get filed, I was month to month not on a contract.
David, as nice as he was on the phone tells me that there is no paperwork for my cancellation in my file, and he has already spoken to his boss, and the best they can do for me is take off a 30 or so dollar late fee, and I'm still going to owe over 70 bucks to get caught up. "You don't want to go into collections, because then it will just be a mess."
I understand there was a mistake made, but you would think Anytime Fitness would be a bit more accommodating. I had always made my payments on time, and never had an issue... And if there was an issue, I never got a message on my cell phone, and why send an email after three months of built up charges? Very suspect to me.
Anyway, although the gym itself is nice, I would be cautious of joining a place that doesn't take care of their customers when a billing problem arises. My advice to others is CYA and make sure you get copies of everything just to make sure you have terminated your membership so there are no issues months later.
$117.00 to cancel a month to month membership! Buyers beware!!
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