Horrible service'!!! I love Einstein as a company but the customer service was not good at all! We went to go grab a bakers dozen for the first time ... Cashier acted like she had no clue.... Upon reading and grabbing two shears we noticed that one of the smears we loved wasn't available so hubby asked if there was any more.. Guy turns around and said yes in the freezer and didn't offer to get us any or get someone ... Upon checking out and paying the girl got our shmear but where was our box of bagels? She went to her co worker who finally got a box then he asks us what we want after waiting a while.... We tell him and in the middle he paused to answer a customers question ..... Delaying our bagels for about 4 mins didn't even apologize for the wait and interruption .. We felt disrespected and did not feel like we were valued as customers ... We then decided we would just grab a variety and just go ... Horrible service and I'm not one to write reviews ... The management needs to change ... They are giving Einstein a bad name