I couldn't be more pleased with the experience my boyfriend and I had with Sawyer and Joel at Earnhardt Dodge last night. We narrowly avoided a terrible transaction with another dealer and I will now be a lifelong customer at Earnhardt Dodge because of the fantastic experience that we had.
Sawyer had the good fortune to answer the phone when I called the sales floor looking for a VERY specific truck. He quickly and efficiently answered every single question that my boyfriend had and even better.... he did NOT blow my phone up to pester or push us. That was huge! He was there when we needed him and he worked quickly. He was knowledgeable about the trucks that we were looking at and how the process would proceed from each point in the process.
Joel was of course also friendly, answered our questions with REAL answers and not shady evasions and half truths. The truck we wanted just so happened to be in the possession of Hal Earnhardt himself! That was no problem Joel told us. He set a realistic expectation of when it would be available for us to test drive and he met that expectation. When we asked for numbers he got them for us. Just like Sawyer, Joel quickly and efficiently handled our questions and took care of every ask that we came up with.
Later on when we were signing docs with the finance Manager (I am so sorry I cannot recall your name), he had everything in order. No hiccups, again answered all of our questions clearly and truthfully. He didn't try a single time to up sell us on anything we didn't need or want. He broke down the information in a way we easily understood and not a single time did I feel like I was being misled or my questions were being brushed off as unimportant.
We even got a personal call from HAL thanking us for taking an interest in his truck and congratulating us on our beautiful new purchase. As I said....... lifelong Earnhardt Customer.