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  • WORST EXPERIENCE EVER! So we get there at 3:30pm, check in is at 3 so we figure they should already have the room ready. We get to the front desk and the receptionist Amanda (very rude btw) tells us that if the door of our room is open is because the cleaning staff still needs to put clean towels and bags. I thought that was kinda weird but I let it slide. So my friend and I decide to go out to eat and then come back to unpack. We get back to the hotel at 5.. and guess what? Our door is STILL open. So we go in and unpack.. my friend noticed that there were no towels or trash bags so I go and ask the cleaning lady for one, she tells me she will take it in 5 minutes. I go back to the room and my friend noticed that the bed sheets were dirty! REALLY???? So I go to the front desk to tell them, the lady comes and changes the sheets and then leaves. We then noticed that the sheets she just put on were also dirty! REALLY?? So we call the front desk and tell them again, at this point Amanda sounded annoyed but I did not care because I expect a clean room if I am paying $120 a night! The cleaning lady comes again and changes the sheets and then tells me that they had been super busy which is why they haven not had a change to finish cleaning all the rooms on time...it's like that should not be an excuse to not have the room ready on time. I go down to the front desk and ask Amanda if I could talk to the manager. She said that he would not be there till the next morning so I then ask for his number.. she gives it to me. I go back to my room and Andy the manager...the phone rings and Amanda answers the phone. She gave me the number of the hotel... it's like really?? I then ask for Andy's number and she said she was not able to give it me and that I had to wait till the next morning to talk to him. So my friend and I decided to forget about the whole situation for that night and deal with it the next morning. The next day, Andy the manager is at the front desk. He starts out polite and asked what room we were staying in. We told him our room number and he looks at the computer and then asks us if everything was good, I kinda was over it and was really tired to deal with the whole thing so I gave him a hesitant "yes" which he noticed. He then asked what was wrong and we told him about the room not being ready on time and the sheets being dirty. He tells us that the sheets that they gave us were clean and that the reason they looked dirty was because in Arizona they have hard water! REALLY ANDY?? ARE YOU BLAMING THIS ON HARD WATER??? I told him that that didn't make any sense but he still kept arguing. I told him that they had horrible customer service and he tried to make an excuse for that also.. at this point I was over it and realized there was not way to win with him so we just left. I will never come back to this hotel again!
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