Worst customer service experience ever! waited 20 minutes in the drive thru to get home and notice my order was incomplete. I was charged for items that were missing. Because this has happened before, I decided to call the restaurant, and this is why I am most frustrated. The man on the phone offered me the options of coming back to the restaurant to get my food (sit in the drive thru for 20 more minutes, no thanks) or picking it up tomorrow. I asked him if he had a manager. without putting the phone on hold he says "there is someone on the phone FREAKING OUT about an order" Freaking out I was not, just stated my order was incomplete. I explained to the manager that my food was missing from my bag to which he asked if I left my diaper bag? yes, yes I left my diaper bag...in the drive thru...with my burrito. WTH? The next 5 minutes consisted of the manager saying nothing but "uhhhhhhhhh". Kudos to pizza hut for no longer allowing this location to serve their products. My suggestion, corporate should send a maintenance crew to check out the slow gas leak that is killing their employees brain cells. UHHHHHHHH