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  • This is the closest Tim Horton near my house and I have been going there for the past 5 years. The food is the usual fast food but I always go since it's close and the service were good. However, it all changed when they changed the manager from the older male manager to a new small female asian manager. The old manager is very patient and very chatty and friendly but this new manager is very impatient and rude to customers. I was there to order the new grilled bagel and she at first mistaken that I wanted a bagel. When I cleared it up so that she has to make a modification on the order, everyone can hear her muttering "oh god...". Then I specifically asked for a combo and when she gave me the food, there is no hush brown. When I ask her about it, she just said annoyingly that she did not charge me and walked away. As a client, I can accept mistakes in the order as long as everything is clarified, either make the order right and charge me for the difference or apologize and let me know there isn't much she can do about it. However, her behavior is not setting a good example to the other employees and I sincerely hope that they change the manager for this store.
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