My experience wasn't in- store But, I recently was on a mission to find a pair of frames from Oliver people's! I spoke to Brandon when I called this particular store and not only was he pleasant , but he made sure he put not one but two frames on hold for me for about 4-5 days until I spoke to the store I worked with in Chicago! Also 2 day shipped! Couldn't be happier with their customer service! Thanks guys! Keep up the great work!