I remember at work we had a joke about Fazoli's being the McDonald's of Italian food xD
I really like going to this place when I have a sudden craving for Italian food and want it, fast. Hint fast. Which i basically what Fazoli's is: a fast food Italian restaurant that you can eat in, or go through the drive-thru.
I always order the Fettucine alfredo because that is my favorite, ANYWHERE I go. Haha, and I like it because it is accompanied by a thick paste, not a runny one, even though it is sometimes on the salty side. My boyfriend always gets the chicken parmigiana and I have had a bite of the chicken. It was not dry which was a plus but it was sooo cheesy so it was not for me! Getting an entree only is about $6 or less and it comes with breadsticks. They are way too salty for me though.
There are a lot of seating arrangements but most of the time, the place is not packed at all. The food is inexpensive and you have to consider that you cannot get authentic Italian food here so do not come with high expectations. As previously stated, only when you have a sudden craving for fast Italian food.