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| - This business employs subpar specialists and runs a neglectful auto repair shop rooted in deceit. Unfortunately, Busy Buggy or Busy Boots has yet to learn the art of creating loyal customers through integrity and loyalty. This is a hard blow for me since I frequent small mom & pop businesses as a way of giving back to my community instead of the huge conglomerates.
I am the owner of the Toyota brought into B.Buggy on 6/22 with Gregg (the review below mine). I personally didn't originally leave a review because my best friend Gregg did. Additionally, I was trying not to ding this business with another 1-star review for the same service experience. Unfortunately, the store manager Hamid has been instigating another review - specifically from me - by manipulating the validity of Gregg's review by calling in to question his identity even though Hamid has already been provided sufficient proof to support our claim and idenities.
Background: I brought my vehicle in for service the day after replacing my car battery when it died during a short stop at a convenience store. My car insurance paid for roadside service to get my car back on the road when it wouldn't start. I assumed the root case was the battery, so I went to Reilly's and had my battery tested. They determined that my battery needed to be replaced. I bought a new battery and went about the rest of my day (see exhibit 1). Only I was now hearing some strange noises coming from under my hood. I had an intuition that the battery may not have been the root cause but the end result of a bigger problem with my car. The next day, and two days before we would embark on a 2800 miles cross country move, we visited B.Buggy's for a pre-trip inspection. I was super clear with them about the details of what recently happened with my car, the recent noises, and the fact that my car would be making a long trip during record heat (see exhibit 2).
During the service, B.Buggy was also extremely clear about what they checked and what they recommended for service/repair. This included everything from an upper engine torque mount, license plate light bulb, wiper blames, air filter, and engine air filter to simply letting me know in what they called a "vehicle memo" that my transmission fluid was over filled. Had they merely checked the voltage of my alternator as HAMID claimed met "specs," (see exhibit 4) I guarantee you that notation would have been included among the many other notes and suggestions on my estimate (see exhibit 2 & 3). The truth is, they didn't really check my alternator, but Hamid is now posing as a post-diagnostician as he now attempts to sway the public into believing that it "appears" that my situation was the alternator brushes which he claims is too costly to fix and not practical to even mention before a 2800 mile trip (exhibit 5) However, he claims my alternator was tested and yet his shop omitted this one important "vehicle memo" that could validate his statement.
When my car wouldn't start the morning of our road trip while at a gas station 20-minutes out of Las Vegas, I immediately got my car to the nearest Toyota dealership. Service confirmed my alternator was faulty and not charging (exhibit 6). I am truly thankful that this situation happened within the city limits because the alternatives could have been scary, e.g., stuck in the Texas Panhandle during record-breaking heat waves and intermittent cell service. Yicks!
Hamid's manner of handling this complaint was troubling - although not initially. He sent a private Yelp message to Gregg (exhibit 4). After a couple email exchanges, he asked for invoice proof (sent to BusyBoots@Outlook.com) in exchange for a fair reimbursement to offset "the cost associated with the repair not being caught while in our shop" (exhibit 7). At first, Hamid seemed genuinely concerned about his business and making things right to earn our business and respect in spite of various excuses and an obvious lie in his exchange. However, once we furnished the proof, Hamid posted a superficial Yelp Comment questioning who Gregg was, his name not matching the vehicle description, and of course stating that "quite a bit of my earnings taking care of unhappy motorists... to avoid ill feelings towards me and my business" (see exhibit 5). Hmm. Why does he spend a lot of money on ill feelings toward him and his business? Do his customers value his service? Hamid then posted an update on 8/25 (exhibit 8), which ultimately prompted this reply.
Although Hamid was never asked to make restitution, he did volunteer to do so. However, Hamid actions when confronted with the truth were less than honorable and down right deceitful.
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