There's a lot of negative reviews but I've never really had any issues with food or service at this Panera location. I love Panera in general for their fresh salads and yummy pastries. It's a nice stop for a quick meal or grab and go. Perfect environment for studying or just a chat with some friends. The Kale Chicken Caesar is amazing! I also think their chocolate chip cookies are some of the best. I usually go with a "You Pick Two" and get a salad and half sandwich. I've never had any of their soups which, to be honest, I've not heard anything good about.
The only slight negative experience was once when I ordered a salad to go they mistakenly put it in a "for here" bowl. When I told them they took it back and began making another one. I said I was fine with them just putting the already made salad in a box. But they said they had to toss it and make another one. I mean, this didn't really affect me aside from the extra minute to make it, but it was pretty wasteful.
Despite this, I definitely frequent Panera when I'm in need of a quick, not so heavy, bite.