I came back in yesterday to have my nail fixed. Thank you, Nick, for doing such an amazing job on it! It's beautiful. I am extremely satisfied with it.
Management personally reached out to me and I appreciate that. Coming from the service industry business, I have learned that guest experience should always be valued because this will leave a lasting impression. When management understands that, you are certain to receive only the best of what they have to offer. So thank you, Nailed and Lashed crew for the awesome service recovery!