Since this is the closest "hardware" type store we have been here a million times since moving into our house.
We have never had an install or large purchase here but the million times we have been here the customer service has never let me down.
For example the young guy in paint is a real gem. I needed a thousand different small items and five gallons of different colors of paint last time he helped me and he was training a new hire the same time as helping me. Patient and friendly this guy needs a raise.
From mixing four gallons of custom paint from examples I brought in, to explaining different types of brushes, texturizing, prime washer, and rollers...yes I have experience with painting but it's been about ten years since piddling around with projects I have lined up to accomplish. With his help, I am excited to get started!!!
I had to go somewhere else to get a metallic paint I wanted and they didn't have a small point brush, but that's ok. I needed everything from stucco repair (tore up a small area of the side of the house ramming a hammock pole into it...opps) to custom matching a Shermin Williams paint, he covered it all. He even was able to find what secondary stucco paint color was just from a tiny chip.
I needed a 4x4 5' wood beam but all they had were 10' and 8' and they would not cut the beam down for me. Not only was the saw broken they are not allowed to cut something that thick. Oh well I will get a neighbors help.
Skip driving further to HD because their customer service sucks and they can never help you or explain where items are in their store.