I'm writing this review after my final visit. Let's just get it out of the way- the decor is vibrant and fun, yay. Having a great space and colorful atmosphere can only take you so far. It can't make up for moody staff and poor service. By tapas standards, the food overpriced for the quality and quantity you get, the service is lacking and it feels very much like a tourist trap. The cocktails aren't memorable and the food is utterly average.
More often than not, the hostesses were unfriendly and indifferent. The only thing I find consistent about this place is the service (awful and non-existent). Our server seemed to have too many tables as it took her forever to take our orders and she never checked in on us. Got off to a bad start- my glass was dirty and it took about 10 minutes to get the attention of any server to get a clean glass. Getting our orders in was equally painful.
The plating of tacos was sloppy as some tacos from the same dish had 50% less meat than others- made for awkward sharing. There were a few dishes here and there that were lukewarm-cold. After sharing many small plates, my party was underwhelmed and running out of patience as there was absolutely no service. Near the end of our stay, we were looking forward to the churros but when they came they were dried out and cool to the touch. Even the sauces that came with the churros couldn't salvage these cold, chewy, doughy sticks. The table next to us got the same thing and we heard them exclaim that they were piping hot. We were too unhappy to bother begging for service from any server, let alone hunt down our server- at this point we asked for the bill which was another huge delay because our orders were entered incorrectly. There was no apology or sense of urgency to fix this. From reading the reviews here, I feel like the reaction from management is reactive. Makes you wonder if anything is even being done in-house to improve based on client feedback?
I've been here enough times and this place has gone way downhill every year since our first visit in March 2014. I can't think of a reason to return.