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| - If I was a journalist, my experience here would be a part of my exposé called "Are Las Vegas nail salons on a race to the bottom?" When did all these places get so pathetic and start ignoring basic customer service?
I tried this place because it had pretty good reviews on Yelp, largely for its cleanliness (which is important). I give this place one star for the fact that its pedicure bowls are lined with plastic and its tools are all sterilized and come directly out of the packaging before being used. But come on -- isn't that just the bare minimum?
First, this place is decorated largely from the clearance section at TJ Maxx. Everything is exceedingly cheap, including the polish selection which seems like a smattering of discounted options found at a yard sale. I was pleased to see they feature a few non-toxic, five-free brands like Zoya (second star for that) but the polishes are all so mixed up that it's nearly impossible to find what you like.
My technicians -- neither of whom bothered to introduce themselves nor make even the smallest bit of small talk -- got right to the tasks at hand: mani and pedi. The pedicure was beyond basic except for the hot stone massage: little soak time, followed by a trim and file, scrub, and paint. The tech was kind enough to help me find a color to paint my nails, which I appreciate. But my main issue is that the scrub did almost nothing. My feet are not smooth in the least! Also, when I was ready to leave she protested that my sandals were too troublesome to put on and insisted I wear paper-thin, disposable flip flops home. How on earth would I drive in those? Also, why not just put my sandals on first and then paint? It seems like a common-sense solution to me and much less wasteful than sending me home in some one-time-use pseudo-shoes.
The manicure was equally pathetic. The technician reeked of smoke, and he only addressed me once to ask about nail shape. After filing (no trim offered) and clipping my cuticles (which he neither bothered to push back nor prep with cuticle cream), he buffered then so unevenly and roughly that I had no choice but to have them painted (I generally prefer not to wear polish on my hands). I asked for a basic natural hue, like Essie Ballet Slipper. What I got instead of two thick coats of something resembling bubblegum pink. I asked him to remove it, which he did, and then he proceeded to start buffing my nails again! When I asked him to stop, the pedicure tech told him to just apply a clear coat. I appreciate her stepping in.
Other customers seemed to have equal trouble communicating with their techs, as the woman next to me asked my pedicure gal to step in and explain to her tech that one of her toenails was painted unevenly and lacked a top coat. They never did resolve the top coat issue.
Overall, this was a waste of both my money and my time.
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