This is a very inexpensive hotel; as such, don't expect big fluffy towels and high-class amenities.
However - if you're looking for a comfortable stay at a bargain price, you can't do any better than this. All of the staff I dealt with during my three night stay were friendly, helpful, and professional. Housekeeping did a thorough job; the room was clean and warm. We stayed in a king non-smoking room, and there was a fridge & microwave in the room; that, coupled with the free breakfast (standard for hotels - no eggs, but cereal / bagels / waffles / etc), made a better-than-expected experience.
I booked it off of Hotels.com and got the room for $38/night. I don't know if booking direct would have been as inexpensive, but at that price, I'm not complaining.