Beyond disappointed in this place. They don't even deserve a 1 star. I wish I would have Yelped this place first. We arrived in LV about 4:30am wanting a place to get some sleep and a shower before continuing our 1,200 mile trip we thought this would be a good option. We pulled up, yes pulling a trailer we weren't greeted by valet they simply said you need to park around the corner next to the hooters truck. Husband on crutches and having to try to keep a baby asleep so I could get some sleep. Ok. Make our way in to book a room the lady at the front desk was beyond rude, she kept changing her story. Check out time was at 11:00 then it was 12:00 among other things. Finally get the key to our room she didn't even point us to the right direction. Here's your key tour in the baby tower. Tried asking one of the cleaning people where the bay tower was and she completely ignored us. Kept right on walking. Found our way to the room. AC doesn't work, great. They want us to switch rooms. Yea sleeping baby, no. Sending repair guy. Husband messes with AC gets it working. Not sure if repair guy ever showed or if we were finally asleep... get up for check out shower in the handicap shower. Water all over the bath room. No hot water. Clean up water, husband slips getting into shower. By the time he is done bathroom is completely flooded and coming out to carpet. They send security to check out the slipping issue, they said front desk would take care of us. Go check out, front desk doesn't care, no apologies, no compensation for everything we deal with. Said we can take it up with the guy who handles
These issues. We call him. He said the front desk should take care of it. Serious?! Way to pass the lame. And not one happy employee here. Maybe the company treats them like they do their guests? I will NEVER step foot in here again and I will encourage anyone I know to stay away also!