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  • I've been using SPH for approximately two years now to board my cat, and they are GREAT! There was about a year where I didn't need to board her, and when I called them up again, Laura remembered my kitty immediately BY NAME. That's not normal for places that have so many customers. To me, it was a testament to how much Laura cares about the animals she looks after. The rest of the staff are also really good about remembering names and life situations; they always ask about things in my life that I mentioned during my last visit, which is a nice touch that I appreciate. I remember the first time I brought my kitty in, I returned to pick her up and she was roaming Laura's office space free - how cool is that? It made me happy to know that she was getting so much attention. Since then, the staff always keep me informed about how she did during her stay, and are very kind, helpful, and accommodating. They've never lost anything, either, which is saying a lot because I usually bring a lot of different items (such as small toys) that could easily be misplaced. It seems to me that they take very good care of her and give her plenty of attention, as she's never stressed, angry, or overly needy when she comes home. I'll continue using SPH so long as I'm living here in town; these guys are the best!
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