I don't know what everyone is talking about. If you come in the early morning rush hour, it will be busy and drinks will take longer. People want the baristas to be very quick yet welcome the customer and chit chat-- just can't be that way people. Anytime I have gone in, the staff has been friendly. If I am in the drive through, they try to get me out of there quick and complete my order. You can't blame the staff for indecisive and snobby customers. Only problem I have here is that it's usually a little dark and unwelcoming inside so I feel sleepy when trying to do homework lol.