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  • My husband and I have spent a good deal of money at Jared over the years from diamond rings, diamond necklaces, Pandora bracelets and watches just to name a few. We have always experienced good customer service at the Chandler location. However that all changed today when I took two watches in for new batteries. In the past, Jared would replace the battery in any watch for a set fee which included future battery replacements for the life of the watch. I was told this deal was no longer available. I was handed one watch back with no advice on where to purchase a battery until I asked. The other watch which was purchased at this store was eligible for the new battery. During my wait, I was never asked if I wanted to see any jewelry nor was I offered water or anything else. I was basically ignored. This is not the usual customer service I am used to from Jared. Finally the sales girl came out with my watch and said "we will have to send this out for repair. When they replaced the battery, they broke the crown and it will take 6 weeks". I then had to wait again while she filled out paperwork. In the meantime I removed my diamond ring, which was purchased from this store, she finally got the hint that she should offer to clean it. I am usually offered a cleaning right away plus offered something to drink or to view some jewelry. I might have considered a new charm for my Pandora bracelet but no one bothered to check on me. I was not even offered an apology until I was leaving and I felt it was an insincere effort considering they broke my watch and now I have to wait weeks to get it back. I am extremely disappointed in the entire experience and once I get my watch back, I will take my business elsewhere.
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