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  • I bought a brand new Toyota Prius here for sticker price in 2007. As I was driving it home from the lot the right front hub cap fell off the wheel and the car behind me ran it over and shattered it. When I got home I tightened the remaining 3 and found all of them loose. I called Smart Motors and they said it was not covered under warranty as it was 'reckless driving' (at the time that it fell off I was making a turn at 15 mph). I tried talking to several people here including my salesman and none were receptive. They all said I could bring it in and be charged for the labor and part but would not put a new hub cap on my car for free (A $15 part for them on a $28k sale!!). I am very disappointed in their service and will never buy another car from here nor recommend this dealer to anyone. They also told me I qualified for 1% interest as part of a incentive they were running. Then when I got my bills they were at 6.5% and again- there was nothing they could do. Toyota Financing also kept sending me bills after the loan was fully paid for and refused to send me an amortization schedule. I still do not know if I overpaid. Needless to say, my experience with this dealership and Toyota (including all the recalls on this car, which is a whole other story) have been less than glamorous. I will be buying a low MPG vehicle from another manufacturer besides Toyota next time- someone who stands behind their cars.
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