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  • I am so disappointed in the level of care I was given during my E.R. Visit. I've struggled my whole life with hypoglycemia and have learned to handle it with good diet and exercise. So when I started experiencing severe symptoms at home, I decided to head over to Southern Hills. When I walked in, I was greeted and taken into triage and found out later on that the ER was actually full. I'm a pretty patient and passive individual, so long wait times don't bother me. I was feeling extremely sick and hadn't been able to hold anything down for almost a full day. For someone like me who suffers from hypoglycemia it's extremely dangerous. I explained this to the nurse practitioner and also explained that I had been sipping on juice for several hours which would explain why my glucose levels were still in the low 70's. I also stated several times that the nausea was excruciating. I was put in a waiting area with about seven other people and learned everyone's medical history, personal information and private complaints. This is because no one was discrete at all. The registration staff and nurses seemed to not give a care of the HIPAA violations occurring left and right. Every hour I asked for anti-nausea medication and every hour I was told it was coming. As a nurse I honestly thought the most important thing is making sure patients are hydrated and pain free. I was told I would be given IV fluids and 5 hours later I had received nothing. I finally lost my cool and asked a random nurse about nausea meds and making a complaint to the charge nurse. 5 min later a nurse came around the corner with a Zofran injection wanting to find my IV site to give me meds. The IV site that didn't exist, so I was given this injection IM which by the way is the most painful way to receive it. I had no strength or energy to ask questions or make a valid statement. After 5 hours of not being hydrated, not having complaints addressed, not acknowledged and hearing what I heard, I was told nothing was wrong with me. All test came back fine which is really irritating to hear. I ended up going to another hospital and did get IV fluids. I think patient care is so important and I know that this is not what I received. I will drive an extra 7 miles to avoid this hospital. It was my first time and frankly my last. I will be reporting what I saw and heard to the appropriate agencies. Bad attitudes, horrible patient care decisions, no common sense... You can tell the staff is there for the paycheck and not the commitment to care for the sick. All I wanted was fluids and antiemetic meds......... Your staff needs some serious training.
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